80%
Reduction in Manual Efforts
How SonyLIV Optimized Manual Efforts Using Tatvic’s App Review Analysis System
About Client
Launched in 2013, SonyLIV is an over-the-top streaming platform and provides Original Programming titles, other content titles from its own networks and also features content titles in India licensed from third-parties.
Business Challenge
- Manual scraping of Google Play Store reviews
- An inefficient system to understand the summary of customer sentiments
Goal
- Building a system to take and categorize feedback, present the synopsis of customer feedback
- Improve the team’s efficiency and productivity by eliminating manual intervention.
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